FAQ

PRE-SALE QUESTIONS

Are the products of Typhonic Samples royalty free?

Yes! All our samples and presets (free and premium) are royalty free. Read our End User License Agreement for more information.

How does the payment work when I want to buy a pack from the Typhonic Samples' Shop?

We provide our buyer with a description of the product they are buying and the VAT is already included.

When you buy a product, you agree with our End User License Agreement. The payment of our products is done with Paypal or Credit Card (Stripe). If you are familiar with Paypal or Stripe, it’ll be easy to finalize the procedure. If you aren’t; click here to see how PayPal works.

How does the 'Pay What You Want' system works?

For some of our packs you can name the price you want to pay for the entire pack. Simply fill in your desired price (minimum of 1 dollar) and the pack will be added to your shopping cart.

At the checkout you can choose between paying with PayPal or Credit Card (Stripe).

After I've bought a pack, how long will the download be available?

You can always access your downloads by logging in to your account. Your download will never expire and the amount of downloads is unlimited.

My question isn't listed here!

You can always contact us for any questions or problems you run into, don’t be shy!

We want you to ask to be very descriptive about the issue/question so we have a clear picture, making it easier to help you out!

Customer Support

I need support! Is that possible?

You can always contact us for any questions or problems you run into, don’t be shy!

We want you to ask to be very descriptive about the issue/question so we have a clear picture, making it easier to help you out!

I haven't recieved a download link!

Your download link will be sent to your email within 10 minutes after buying a product. If you haven’t received any mail of us, first check your spam folder. You can also check the downloads section of your account. Here you will be able to see and download your product.

If you can’t access your account, email or download, please contact us – we’ll help you as soon as possible!

I have forgotten my password, now what?

At the login screen you can hit “Forgot my password” and you’ll get a new password in your email. Wait a few minutes for the email to arrive or check you spam folder.

When you also don’t have access to your email, contact us and give us as much details as you can (for example which packs you’ve bought). Then we can give you access to your account again.

I have forgotten my username, now what?

At the login screen you can hit “Forgot my username” and you’ll get an email with your login credentials. Wait a few minutes for the email to arrive or check you spam folder.

When you also don’t have access to your email, contact us and give us as much details as you can (for example which packs you’ve bought). Then we can give you access to your account again.

My download link isn't working.

Your download link will never expire. If you purchased your product and the download link isn’t working, something has gone wrong. Please contact us via the contact us page. We’ll work out the issue asap. We want to ask you to be as descriptive about the issue as possible so we have a clear picture, making it easier to help you out!

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