FAQ – Customer Support

FAQ – Customer Support
March 14, 2018 Tieme

Customer Support

I need support! Is that possible?

You can always contact us for any questions or problems you run into, don’t be shy!

We want you to ask to be very descriptive about the issue/question so we have a clear picture, making it easier to help you out!

I haven't recieved a download link!

Your download link will be sent to your email within 10 minutes after buying a product. If you haven’t received any mail of us, first check your spam folder. You can also check the downloads section of your account. Here you will be able to see and download your product.

If you can’t access your account, email or download, please contact us – we’ll help you as soon as possible!

I have forgotten my password, now what?

At the login screen you can hit “Forgot my password” and you’ll get a new password in your email. Wait a few minutes for the email to arrive or check you spam folder.

When you also don’t have access to your email, contact us and give us as much details as you can (for example which packs you’ve bought). Then we can give you access to your account again.

I have forgotten my username, now what?

At the login screen you can hit “Forgot my username” and you’ll get an email with your login credentials. Wait a few minutes for the email to arrive or check you spam folder.

When you also don’t have access to your email, contact us and give us as much details as you can (for example which packs you’ve bought). Then we can give you access to your account again.

My download link isn't working.

Your download link will never expire. If you purchased your product and the download link isn’t working, something has gone wrong. Please contact us via the contact us page. We’ll work out the issue asap. We want to ask you to be as descriptive about the issue as possible so we have a clear picture, making it easier to help you out!

    Sign up for our newsletter!